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The Shift Podcast on Digital Key Account Management: James Manno, VP of Sales Enterprise at Qualtrics

Karthik Nagendra

Chief Marketing Officer at DemandFarm

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At a time when the global economy is expanding at a slow pace and financial conditions are tightening, B2B selling has turned almost completely digital. How does one navigate such a time of economic uncertainty?

In the sixth episode of The Shift Podcast on Digital Key Account Management, James Manno (VP of Sales, Enterprise West at Qualtrics) and Dr. Karthik Nagendra (Chief Marketing Officer at DemandFarm) discuss adapting your organization to a changing digital B2B environment.

James shared his thoughts on managing key customers during a time of economic slowdown including:

1) The need for increasing focus on business impacts

2) The increasing complexity of sales cycle and stakeholders involved

3) The need for digital transformation in account planning, relationship planning & opportunity planning

4) The need to create consistency across sales teams

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About The Author

Karthik Nagendra

Chief Marketing Officer at DemandFarm

    Dr. Karthik Nagendra carries close to two decades’ of B2B technology & SaaS marketing experience. He has held senior marketing leadership positions earlier in leading brands like Wipro, Accenture among others.He has worked closely with leading universities, industry bodies, analysts and research firms globally and acted as a catalyst in providing best practices and insights to customers across sectors. He has authored papers & articles that have been featured in leading publications like Forbes, Business World, People Matters, and Economic Times among others.He has been a guest speaker at Wharton, Duke University, UCLA among other Ivy league Universities globally. He has been featured among the top 10 marketing consultants by CEO magazine and CMS Asia.

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    Key account management, by nature, is a process-heavy segment that demands the collaboration of cross-functional teams.

    Each organization has unique processes and preferences, so ensure you pick a customizable tool with a great support team and one that is intuitive enough to encourage easy adoption within your organization.

    If you’re evaluating KAM tools, you might find our Buyer’s Guide for Key Account Management Tools useful

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